TERMS AND CONDITIONS OF USE
1. INTRODUCTION
Welcome to ZeroVPN. These Terms and Conditions (“Terms”) govern the use of the platform and services offered by ZeroVPN (“Service”, “we”, “our” or “ZeroVPN”), a brand of Innovativity SRL, accessible through the website zerovpn.io and any other related platform or application.
ZeroVPN is a business-to-business (B2B) service that provides a customizable virtual private network (VPN) solution, specifically designed for MSPs (Managed Service Providers), Distributors, and Resellers who wish to offer secure connectivity solutions to their end customers. By reading and accepting these Terms, you enter into a legally binding agreement between your company (“Partner”, “Customer”, “you”, “your”) and Innovativity SRL, operating through the ZeroVPN brand.
Please read these Terms carefully before using our Service. By using ZeroVPN, you agree to be bound by these Terms.
2. DESCRIPTION OF THE SERVICE
2.1 Service Features
ZeroVPN is a B2B service that provides:
- A cloud platform for managing and configuring VPN networks
- Dedicated VPN gateways for each end customer
- The ability for the Partner to choose the provider, region, and servers on which to operate
- A centralized management interface for all VPN resources
2.2 Service Model
ZeroVPN operates exclusively as a manager of the VPN infrastructure, providing a cloud interface from which you can configure and manage all elements of the VPN. ZeroVPN cannot and does not monitor traffic within the Customer’s VPN.
2.3 Distribution Channel
ZeroVPN is specifically designed to be distributed through MSPs (Managed Service Providers), Distributors, and Resellers who wish to offer VPN solutions to their end customers. Partners can integrate ZeroVPN into their service portfolio, maintaining the direct relationship with end customers.
3. ACCOUNT REGISTRATION
3.1 Partner Registration Requirements
To become a ZeroVPN Partner (MSP, Distributor, or Reseller), you must complete the registration process by providing accurate, complete, and up-to-date information as required by the registration form. It is the Partner’s responsibility to maintain the confidentiality of account credentials and any activity that occurs under their account.
3.2 Business Identity Verification
As a B2B service designed for the distribution channel, Innovativity SRL may request business identity verification documents before the full activation of the service. These may include, but are not limited to, business registration documents, authorized representatives’ identity documents, professional certifications, and other information necessary to verify the Partner’s identity and qualifications.
3.3 Authorized Users and End Customers
The Partner is responsible for managing:
- Authorized users within their organization who will have access to the ZeroVPN Service
- End customers to whom the Partner will provide services through the ZeroVPN platform
The Partner must ensure that all authorized users and end customers comply with these Terms and any other applicable policies.
4. SUBSCRIPTIONS AND PAYMENTS
4.1 Business Models for Partners
ZeroVPN offers various business models for MSPs, Distributors, and Resellers, including resale models, commissions, and other partnership programs. The specific details of each model are available during the Partner onboarding process or upon request. Innovativity SRL reserves the right to modify, update, or discontinue any business model with reasonable notice.
4.2 Subscription Plans for End Customers
Partners can define their own subscription plans for end customers, based on the core services provided by ZeroVPN. Innovativity SRL provides guidelines on recommended prices, but Partners have autonomy in setting prices for their end customers.
4.3 Payments
All payments for ZeroVPN services by Partners must be made in advance according to the agreed billing cycle (monthly, annual, or as otherwise specified in the partnership agreement). By accepting these Terms, you authorize Innovativity SRL to charge the provided payment method for all costs related to your subscription.
4.4 Invoicing
Innovativity SRL will issue invoices for all services provided in compliance with applicable tax laws. Invoices will be sent to the email address provided during registration or to any other address designated by the Partner for billing. Partners are responsible for invoicing their end customers.
4.5 Price Changes
Innovativity SRL reserves the right to change the prices of its services for Partners at any time. Any price change will take effect at the end of the current billing cycle. Innovativity SRL will provide at least 30 days’ notice before implementing any price change.
5. RIGHTS AND LIMITATIONS
5.1 License for Partners
Innovativity SRL grants the Partner a limited, non-exclusive, transferable (limited to the Partner’s end customers) license to access, use, and market the Service during the active subscription period, in accordance with these Terms and the specific partnership agreement.
5.2 Resale License
Depending on the selected business model, Innovativity SRL may grant the Partner the right to resell or distribute the ZeroVPN Service to their end customers. The specific terms of such resale license will be detailed in the partnership agreement.
5.3 Usage Restrictions
The Partner and its end customers agree not to:
- Use the Service for illegal or fraudulent activities
- Attempt to breach the security of the Service or other networks
- Interfere with the operation of the Service or with the use of the Service by other Customers
- Share access to the Service with unauthorized third parties
- Reverse engineer, decompile, or disassemble any part of the Service
- Resell or redistribute the Service outside the terms of the partnership agreement
5.4 Intellectual Property
All rights, titles, and interests in and to the Service, including all intellectual property rights, are and will remain the exclusive property of Innovativity SRL and its licensors. No right or license is granted to the Partner or end customers unless expressly stated in these Terms or in the partnership agreement.
6. PRIVACY AND DATA SECURITY
6.1 Privacy Policy
The use of the Service is subject to our Privacy Policy, available at [zerovpn.io/privacy], which describes how we collect, use, and disclose information related to the use of the Service.
6.2 Customer Data
ZeroVPN cannot view traffic within the Customer’s VPN. The Customer maintains full ownership of all data transmitted through the Service. ZeroVPN does not access, use, or disclose Customer data except to provide the Service or as required by law.
6.3 Provider and Region Selection
The Customer has the option to choose the cloud/hosting provider and geographic region to host their VPN gateways. ZeroVPN facilitates this selection but does not guarantee the availability of all providers or regions at all times.
6.4 Security
ZeroVPN implements industry-standard security measures to protect the Service infrastructure. However, since the Customer has control over their VPN configuration, the Customer is responsible for implementing appropriate security measures to protect their data and systems.
6.5 Compliance with Data Protection Laws
ZeroVPN is committed to complying with applicable data protection laws, including, where applicable, the European Union’s General Data Protection Regulation (GDPR). As an infrastructure manager, ZeroVPN acts as a data processor for personal data processed through the Service, while the Customer acts as the data controller.
7. SERVICE AVAILABILITY AND SUPPORT
7.1 Service Level Agreement (SLA)
ZeroVPN is committed to providing high Service availability as specified in our Service Level Agreement (SLA), available at [zerovpn.io/sla]. The SLA describes the expected service levels and remedies in case of failure to achieve such levels.
7.2 Scheduled Maintenance
ZeroVPN may perform scheduled maintenance on the Service, which may cause temporary interruptions. ZeroVPN commits to providing advance notice of any scheduled maintenance and to scheduling it during periods of low usage when possible.
7.3 Technical Support
ZeroVPN provides technical support as specified in the Partner’s subscription plan. Contact information for support and availability hours are available on our website.
8. CUSTOMER RESPONSIBILITIES
8.1 Compliance with Laws
The Customer is responsible for using the Service in compliance with all applicable laws and regulations, including, but not limited to, privacy laws, data protection laws, electronic communications laws, and other legal requirements in the jurisdictions where the Customer operates or uses the Service.
8.2 Configuration and Use
The Customer is responsible for the proper configuration and use of the Service, including managing security settings, user access, and other configurations available through the management interface.
8.3 Account Security
The Customer is responsible for maintaining the security of account credentials and all activities that occur under their account. The Customer must immediately inform ZeroVPN of any unauthorized use of their account or any other security breach.
9. LIMITATION OF LIABILITY
9.1 Disclaimer of Warranties
The Service is provided “as is” and “as available,” without warranties of any kind, expressed or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
9.2 Limitation of Liability
In no event shall ZeroVPN be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or use of data, arising from the use of or inability to use the Service, even if ZeroVPN has been advised of the possibility of such damages.
9.3 Liability Cap
The total liability of ZeroVPN arising from or related to the use of the Service, regardless of the cause of action, shall in no event exceed the amount paid by the Customer to ZeroVPN in the twelve (12) months preceding the event giving rise to the liability.
10. INDEMNIFICATION
The Customer agrees to indemnify, defend, and hold harmless ZeroVPN and its affiliates, directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees and costs, arising from or in any way connected with: (a) the Customer’s use of the Service; (b) any breach of these Terms by the Customer; or (c) any violation of laws, regulations, or third-party rights.
11. TERM AND TERMINATION
11.1 Term
These Terms will remain in effect until terminated by the Customer or ZeroVPN as described below.
11.2 Termination by the Customer
The Customer may discontinue use of the Service at any time. Subscription termination must be done according to the procedures specified in the Customer’s subscription plan.
11.3 Termination by ZeroVPN
ZeroVPN may suspend or terminate the Customer’s access to the Service with or without notice if:
- The Customer violates these Terms
- The Customer fails to make due payments
- ZeroVPN reasonably believes that the Customer’s use of the Service may cause legal liability to ZeroVPN
- ZeroVPN decides to discontinue the Service
11.4 Effects of Termination
Upon termination of these Terms, the Customer’s right to use the Service will immediately cease. ZeroVPN may, but is not obligated to, delete all Customer data from its systems.
12. CHANGES TO TERMS
ZeroVPN reserves the right to modify these Terms at any time. Changes will be effective upon posting of the updated Terms on the ZeroVPN website. Continued use of the Service after such changes constitutes acceptance of the changes. If you do not accept the changes, you must cease using the Service.
13. GENERAL PROVISIONS
13.1 Applicable Law
These Terms shall be governed by and construed in accordance with the laws of Italy, without regard to conflicts of legal principles.
13.2 Dispute Resolution
Any dispute arising from or related to these Terms shall be resolved exclusively by the competent courts of Milan, Italy.
13.3 Entire Agreement
These Terms constitute the entire agreement between the Customer and ZeroVPN regarding the use of the Service and supersede all prior or contemporaneous agreements, oral or written, regarding the subject matter of these Terms.
13.4 Waiver and Severability
Failure to exercise or enforce any right or provision of these Terms by ZeroVPN shall not constitute a waiver of such right or provision. If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
13.5 Assignment
The Customer may not assign these Terms or any rights or obligations arising from them without the prior written consent of ZeroVPN. ZeroVPN may assign these Terms without restrictions.
13.6 Force Majeure
ZeroVPN shall not be liable for any failure to perform due to causes beyond its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fires, floods, accidents, strikes or shortages of transportation, fuel, energy, labor, or materials.
14. CONTACTS
If you have questions or comments regarding these Terms, please contact us at:
Innovativity SRL
Brand: ZeroVPN
Email: [email protected]
Website: www.zerovpn.io
Last updated: April 16, 2025